Humax Web Customer Returns

At Humax Electronics Co. Ltd, customer satisfaction is our priority. This return policy outlines your rights and responsibilities regarding returns, refunds, and exchanges for products purchased from our website.

1. Right to Cancel
We provide a 14-day returns policy starting from the date you receive your item. To qualify for a refund, the item must be in pristine condition with its original undamaged packaging. Customers are responsible for covering and arranging the return shipping costs.

2. How to Cancel
To cancel the contract, inform us of your decision via a clear statement (e.g., a letter sent by post or email) using the contact details below:

  • Email:
  • Phone: 0344 318 8800
  • Address: HUMAX Electronics Co. Ltd, Mille Building, 1000 Great West Road, Brentford, London TW8 9DW
    You may use the model cancellation form provided at the end of this document, but it is not mandatory.

3. Returning Products
If you have received products, and for any reason you have changed your mind, you are welcome return them without undue delay and no later than 14 days from the day of the receipt of your product. Customers are responsible for the cost of returning the products by recorded delivery mail.

  • Return Address: HUMAX Electronics Co. Ltd, Mille Building, 1000 Great West Road, Brentford, London TW8 9DW
  • Condition of Returned Products: You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

4. Faulty Products
If you find that your product is faulty, please contact our support team using the contact details provided below in section 7. Under the Consumer Rights Act 2015, you have key legal rights, including:

  • The right to a repair or replacement if the product is faulty or not as described.
  • If a repair or replacement is not possible or fails, you have the right to a refund or price reduction.
  • In the case of faulty a product, Humax will bear the cost of postage.
  • Please note: the product has to be returned in full in its original package.

5. Schedule of Additional Charges

  • Cancellation or rescheduling of installation with less than 2 working days’ notice: £40
  • Customer not present or unable to access the premises on the installation date: £40
  • Failure to schedule installation within 3 months of order confirmation: May result in increased installation cost at the current rates

6. Contact Us
For any questions or concerns regarding returns, please contact our customer service team:

  • Email:
  • Phone: 0344 318 8800 (Monday to Friday, 9:00 am to 5:30 pm, excluding bank holidays)

7. Model Cancellation Form
Complete and return this form if you wish to cancel your order:

To: HUMAX Electronics Co. Ltd, Mille Building, 1000 Great West Road, Brentford, London TW8 9DW

I/We hereby give notice that I/We cancel my/our contract of sale of the following products:
– Order number:
– Ordered on [date]
– Received on [date]

Product Serial Number(s): [serial numbers]

Name of consumer(s):
Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):


This policy ensures that you understand your rights and responsibilities when returning products to Humax Electronics. If you have any further questions, please do not hesitate to contact us.

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