Humax Online Sales terms and conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means HUMAX Electronics Co. Ltd; and
  • ‘you’ or ‘your’ means the person using our site to buy any products from us.

We are HUMAX Electronics Co. Ltd. We are a company registered in England and Wales under company number NI032153 and have our registered office at Forsyth House, Cromac Square, Belfast, Northern Ireland, BT2 8LA. Our VAT number is GB 701 3693 60.

If you have any questions about this contract or any orders you have placed, please contact us by:

  • sending an email to; or
  • calling us on 0344 318 8800 – our telephone lines are open Monday to Friday 9:00am to 5:30pm (excluding bank holidays)

1              Introduction

1.1          If you buy a product on our site you agree to be legally bound by this contract.

1.2          These terms and conditions apply only if you are buying your product on our site as a consumer (i.e. for purposes outside of your business, craft or profession).

1.3          When buying the product on our site you also agree to be legally bound by our website terms and conditions.

2              Information we give you

2.1          By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please contact us using the contact details at the top of this page.

2.2          The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3          If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3              Your privacy and personal information

3.1          Our Privacy Policy is available at

3.2          Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4              Ordering a product from us

4.1          Below, we set out how a legally binding contract between you and us is made.

4.2          You place an order on the site by selecting the product(s) you wish to purchase and following the order process on our website. Please read and check your order carefully before submitting it.

4.3          When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

4.4          We may contact you to say that we do not accept your order. This is typically where the product is unavailable; we cannot authorise your payment; you are not allowed to buy the product from us or we are not allowed to sell the product to you.

4.5          We will only accept your order when we email you to confirm this (Confirmation Email). At this point a legally binding contract will be in place between you and us and we will dispatch the product to you.

4.6          If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible prior to installation and we will let you know if it is possible to change your order, and if there is any additional cost in doing so.

4.7          If you are under the age of 18 you may not buy any product from the site.

5              Payment

5.1          We accept the following credit cards and debit cards: Visa Credit, Visa Debit, Master card and  PayPal. We do not accept cash or cheques.

5.2          We will do all that we reasonably can to ensure that all of the information you give us when paying for the product is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

5.3          All payments by credit card or debit card need to be authorised by the relevant card issuer.

5.4          Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 9 and 10.

5.5          All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges.

6              Nature of the product

6.1          We are under a legal duty to supply you with products that are in conformity with this contract.

6.2          The packaging of the products may be different from that shown on the site.

6.3          While we try to make sure that the colours of our product are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.

7              Delivery

7.1          We use Future Pro Logistics to deliver our products. During the online checkout process, you will be given available delivery options to choose from.

7.2          The estimated date and time window for delivery of the products is set out in the Confirmation Email (see clause 4.5).

7.3          If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.

7.4          Delivery will take place at the address specified by you when you placed your order with us.

7.5          Unless you and we agree otherwise, if we cannot deliver your product within 30 days of the date of your Confirmation Email, we will let you know, cancel your order and give you a refund.

7.6          If nobody is available to take delivery, please contact us using the contact details at the top of this page.

7.7          You are responsible for the product once it has been delivered to the address specified by you when you placed your order with us. In other words, the risk in the products passes to you when you take, or a third party notified by you takes, possession of the products.

7.8          We do not make deliveries to any addresses outside of the UK.

7.9          If we are unable to deliver your products on the agreed delivery date because you cancel (with less than 2 working days’ notice), are not at the address to take delivery, or we otherwise cannot gain access, we will contact you to rearrange a date for delivery. In such circumstances we may charge you an additional fee in accordance with our “Schedule of Additional Charges” below.

8              Installation

8.1          Following a Confirmation Email, we will send you a pre-installation questionnaire to fill out. Once our team verifies the information, we will contact you to schedule the installation date.

8.2          To ensure a smooth installation process, you need to inform us in advance of any potential issues that may prevent us from completing the installation on the scheduled day, such as access problems affecting the property.

8.3          To complete the installation, we need to ensure that your electrical capacity (main fuse) can handle the additional power requirements of the product. If the capacity is insufficient, we may need to de-rate the product or put the installation on hold until your electricity supplier upgrades the main fuse.

8.4          We collaborate with a group of approved third-party installers (“Partner Installers”), as well as our own in-house installation team to perform the installation.

8.5          Under specific circumstances, including where you are eligible for an OZEV EV ChargePoint grant or require a bespoke installation or installation services outside of those we regularly provide, we may direct your order to a Partner Installer so that they can conduct your installation. This may happen if your installation is not standard, requires additional works, or if there are no installation slots available with our in-house installers. In such cases, your contract for the installation will be with the Partner Installer on their own terms.

8.6          If we direct you to a Partner Installer after you have placed your order with us:

8.6.1      the Partner Installer who receives your order will contact you to arrange an installation date, visit your property to perform the installation, and deliver any accessories (if not already sent via post).

8.6.2      the Partner Installer will also request that you complete any documentation necessary to claim the OZEV EV ChargePoint grant on your behalf if you have applied it to your order.

8.7          The area where the products are to be installed must be cleared by you and made ready for the installation on the agreed date of the installation. Where you fail to clear the area and it is necessary for us to do this, you shall pay our adequate charges for this.

8.8          You agree to give access to the premises to us, our Partner Installers and all related staff at all reasonable times so that we may complete the installation.

8.9          We shall not:

8.9.1      carry out any structural alteration or building work;

8.9.2      be responsible for and will not undertake any wiring, electrical, plumbing or heating work unless specifically agreed otherwise in writing;

8.9.3      be responsible for the safety of all materials left on site and part completed installation as this shall be your responsibility; and

8.9.4      unless expressly agreed otherwise by us in writing, undertake any decorating work or be responsible for any damage caused to plastering, tiling or decorations.

9              Right to cancel

9.1          You have the right to cancel this contract within 14 days without giving any reason.

9.2          Unless requested by you during the installation, we won’t schedule your installation or provide installation services during the 14-day cooling off period.

9.3          You agree that we can, at your request, start work before the end of the cooling off period. Where you ask us to do this, you agree that we can charge you for any goods delivered or services carried out by us up to the point you notify us that you wish to terminate this agreement.

9.4          Subject to 9.3, the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.

9.5          To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this page. You may use the model cancellation form available below, but it is not obligatory.

9.6          To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

10           Effects of cancellation

10.1        If you cancel this contract before installation, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

10.2        We may make a deduction from the reimbursement for loss in value of any product supplied, if the loss is the result of unnecessary handling by you.

10.3        Subject to 10.1 and 10.4, we will make the reimbursement without undue delay, and not later than:

10.3.1    14 days after the day we received back from you any product supplied; or

10.3.2    (if earlier) 14 days after the day you provide evidence that you have returned the product; or

10.3.3    if there were no product supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

10.4        We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

10.5        If you have received the product:

10.5.1    you shall send back the product without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the product before the period of 14 days has expired;

10.5.2    you will have to bear the direct cost of returning the product; and

10.5.3    you are only liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.

11           Faulty product

11.1        Your key legal rights under the Consumer Rights Act 2015 are summarised below. For more detailed information on your rights and what you should expect from us, please:

11.1.1    visit our webpage:;

11.1.2    contact us using the contact details at the top of this page; or

11.1.3    visit the Citizens Advice website or call 0808 223 1133.

11.2        Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.

11.3        If your product is faulty, please contact us using the contact details at the top of this page.

12           End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13           Warranty

13.1        The product comes with a 3-year warranty (Warranty) that covers any faults resulting from our product or installation, provided that you bought the product directly from us. If you purchased the product from a third party, our warranty only applies to problems with the product itself and not to issues arising from the installation. Please see clause 13.5 and 13.6 below for more information on what our warranty does not cover.

13.2        The warranty period starts on the date of installation and only applies to products installed in the UK. If you notice any fault or defect, please report it to us promptly via and include the serial number, installation date, and a brief description of the issue.

13.3        Our technical team will assess the problem and contact you for further details, and if necessary, schedule a service visit. We reserve the right to decide whether to repair or replace the product or any faulty parts or installation, using new or reconditioned equipment. Alternatively, we may replace the product with a newer version.

13.4        If you need to reschedule the service visit, please notify us at least two working days in advance. Failure to provide adequate notice or access to the product may result in an additional fee as per our “Schedule of Additional Charges” below. The repair or replacement of the product or parts under warranty does not extend the original warranty period.

13.5        Our Warranty does not cover normal ageing, accidental damage, and wear-and-tear (such as discoloration, normal corrosion/oxidation) or faults arising from abnormal usage or environmental conditions (such as extreme adverse weather, fire, wind or water damage or other natural disasters) are not covered by our warranty.

13.6        The warranty will become void if:

13.6.1    the product is opened, moved, modified, tampered with or repaired by someone other than a Humax authorised electrician;

13.6.2    the product is used in a manner that does not comply with the relevant product User Guide or other user or installation instructions issued by us (including storage, installation, use or maintenance);

13.6.3    the product is used with any connected equipment (such as a charging cable) that is not supplied by us or recommended for use by us with a product; or

13.6.4    the product is stored in an unsuitable location.

13.7        In the case of faulty products being repaired or replaced by us, we may return them to our laboratory for assessment. If the fault is found to have arisen due to any reason not covered by our warranty, we reserve the right to recover the repair or replacement costs from you.

13.8        If you did not purchase your product directly from us, our warranty only covers faults arising with the product itself, and not with the installation. If you suspect a fault with the product, please ensure the product is connected to Wi-Fi to enable us to run remote diagnostic tests to confirm the fault’s nature. Then, contact us using the details provided above. If the fault is with the installation, you should contact the person from whom you purchased the product.

14           Limitation on our liability

14.1        We are responsible to you for any direct and foreseeable loss and damage which we cause if we breach these terms or we are negligent.

14.2        Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

14.2.1    losses that were not foreseeable to you and us when the contract was formed;

14.2.2    losses that were not caused by any breach on our part;

14.2.3    business losses; or

14.2.4    losses to non-consumers.

15           Other information

15.1        No one other than a party to this contract has any right to enforce any term of this contract.

15.2        We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover payments under our contract with you) or obligations under this contract to someone else without your consent. This will not affect your rights under these terms or under our warranty.

15.3        You may not transfer our contract with you or your rights under it without first getting our written consent.

15.4        If you breach these terms and we do nothing or delay taking action, we will still be entitled to take action to enforce this breach or a similar or subsequent breach of the contract with you.

15.5        Each of the paragraphs in these terms operate separately. If any of these terms are held invalid or unenforceable for any reason, the remainder of the terms shall continue in full force and effect.

16           Forum

16.1        We may provide a feature that enables information sharing through an in-app chat forum (Forum). We are not responsible for the information you decide to publish or share in the Forum.

16.2        We reserve the right to remove any communications that we reasonably deem to be obscene, defamatory, abusive or inconsistent with the purposes of the Forum at any time. If you publish any content of this nature, you will be held personally liable for any resulting losses or damages to us.

16.3        It is important to note that when using the Forum, internet transmissions are never entirely private or secure. Any messages or information you send through the Forum may be read or intercepted by others, even if there is a notice indicating that a particular transmission is encrypted.

16.4        If you choose to communicate or arrange meetings with other users by sharing postal/email addresses, telephone numbers, or any other means through the Forum, you do so at your own risk. You are solely responsible for taking the reasonable precautions to address such risks.

16.5        Any content you upload onto the Forum will be treated as non-confidential. You agree to grant us a non-exclusive, royalty free, perpetual license to use the content you upload without limitation.

17           Changes to these terms

17.1        If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

18           Disputes

18.1        We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the product you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

18.2        The laws of England apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

18.3        Any disputes will be subject to the non-exclusive jurisdiction of the courts of England. This means that you can choose whether to bring a claim in the courts of England or in the courts of another part of the UK in which you live.

Schedule of Additional Charges



If you cancel or request to reschedule the installation date with less than 2 working days’ notice


On the scheduled installation date, the customer is not present at the installation address or if we are unable to access the premises through no fault of our own


If you fail to schedule the installation of your product within 3 months of receiving the order confirmation

Increase to installation cost at current rates

If you fail to schedule the installation of your product within 3 months of receiving the order confirmation and subsequently decide to cancel

£40 plus any exceptional costs properly incurred

If you do not complete the OZEV (Office for Zero Emission Vehicles) documentation within 3 months of receiving the order confirmation, which subsequently leads to the cancellation of your order

£40 plus any exceptional costs properly incurred

Non-standard installation requiring additional works

As per quote

Model Cancellation Form

(Complete and return this form if you wish to cancel your order as set out above)

Model Cancellation form

To: HUMAX Electronics Co. Ltd, Mille Building, 1000 Great West Road, Brentford, London, TW8 9DW

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Serial number of the product(s):

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),



[*] Delete as appropriate

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