{"id":3773,"date":"2023-06-27T07:32:23","date_gmt":"2023-06-27T06:32:23","guid":{"rendered":"https:\/\/humaxcharging.com\/uk\/?page_id=3773"},"modified":"2025-08-19T05:16:04","modified_gmt":"2025-08-19T04:16:04","slug":"supporthub","status":"publish","type":"page","link":"https:\/\/humaxcharging.com\/uk\/supporthub\/","title":{"rendered":"Support Hub"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3773\" class=\"elementor elementor-3773\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-597b7f1 e-flex e-con-boxed e-con e-parent\" data-id=\"597b7f1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c041d3e elementor-widget elementor-widget-menu-anchor\" data-id=\"c041d3e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-694c9d0 elementor-widget elementor-widget-html\" data-id=\"694c9d0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\n  window.location.replace(\"https:\/\/www.humaxcharging.com\/uk\/resources\/customer-support\");\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df099e5 elementor-widget elementor-widget-spacer\" data-id=\"df099e5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-913a708 elementor-widget elementor-widget-heading\" data-id=\"913a708\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38d38c6 e-flex e-con-boxed e-con e-parent\" data-id=\"38d38c6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc67075 e-con-full e-flex e-con e-child\" data-id=\"cc67075\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5a64498 e-flex e-con-boxed e-con e-child\" data-id=\"5a64498\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd6299c elementor-widget elementor-widget-heading\" data-id=\"bd6299c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Sales Information<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-589e15e elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"589e15e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:03335777545\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"0333 577 7545\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:03335777545\" >\n\t\t\t\t\t\t\t0333 577 7545\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e324661 elementor-widget elementor-widget-heading\" data-id=\"e324661\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:sales@humaxcharging.com\">sales@humaxcharging.com<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a055dca e-con-full e-flex e-con e-child\" data-id=\"a055dca\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6f1d89c e-flex e-con-boxed e-con e-child\" data-id=\"6f1d89c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e565a7e elementor-widget elementor-widget-heading\" data-id=\"e565a7e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Customer Support &amp;\nTechnical Help<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9001d73 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"9001d73\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:03443188800\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"0344 318 8800\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:03443188800\" >\n\t\t\t\t\t\t\t0344 318 8800\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dae4134 elementor-widget elementor-widget-heading\" data-id=\"dae4134\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:uk.support@humaxcharging.com\">uk.support@humaxcharging.com<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c53729f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c53729f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ac52be\" data-id=\"4ac52be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b948986 elementor-widget elementor-widget-heading\" data-id=\"b948986\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support Hub<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-feedd95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"feedd95\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-74bc96e\" data-id=\"74bc96e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-384470e elementor-widget elementor-widget-text-editor\" data-id=\"384470e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Welcome to the Humax EV Charging Support Hub. Here you can find useful resources to help you get started and learn more.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8e7e0e elementor-widget elementor-widget-shortcode\" data-id=\"b8e7e0e\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"betterdocs-live-search\">\n\t\n\t<form class=\"betterdocs-searchform betterdocs-advance-searchform\">\n\t\t<div class=\"betterdocs-searchform-input-wrap\">\n\t\t\t<svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewBox=\"0 0 50 50\" version=\"1.1\">\n\t\t\t\t<g id=\"surface1\">\n\t\t\t\t\t<path d=\"M 21 3 C 11.601563 3 4 10.601563 4 20 C 4 29.398438 11.601563 37 21 37 C 24.355469 37 27.460938 36.015625 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dur=\"1s\" repeatCount=\"indefinite\" \/>\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<svg class=\"docs-search-close\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38px\" viewBox=\"0 0 128 128\">\n\t\t\t\t<path fill=\"#fff\" d=\"M64 14A50 50 0 1 0 64 114A50 50 0 1 0 64 14Z\" transform=\"rotate(-45.001 64 64.001)\"><\/path>\n\t\t\t\t<path class=\"close-border\" d=\"M64,117c-14.2,0-27.5-5.5-37.5-15.5c-20.7-20.7-20.7-54.3,0-75C36.5,16.5,49.8,11,64,11c14.2,0,27.5,5.5,37.5,15.5c10,10,15.5,23.3,15.5,37.5s-5.5,27.5-15.5,37.5C91.5,111.5,78.2,117,64,117z M64,17c-12.6,0-24.4,4.9-33.2,13.8c-18.3,18.3-18.3,48.1,0,66.5C39.6,106.1,51.4,111,64,111c12.6,0,24.4-4.9,33.2-13.8S111,76.6,111,64s-4.9-24.4-13.8-33.2S76.6,17,64,17z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" value=\"Search\" aria-label=\"Search Submit\" class=\"betterdocs-search-submit\" \/>\n\t<\/form>\n\n\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-pa-eq-height=\"{&quot;targetType&quot;:&quot;widget&quot;,&quot;target&quot;:[&quot;.elementor-widget-icon-box .elementor-widget-container&quot;],&quot;trigger&quot;:&quot;load&quot;,&quot;enableOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;,&quot;widescreen&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;mobile_extra&quot;]}\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-478298b premium-equal-height-yes elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"478298b\" data-element_type=\"section\" data-settings=\"{&quot;premium_eq_height_switcher&quot;:&quot;yes&quot;,&quot;premium_eq_height_target&quot;:[&quot;.elementor-widget-icon-box .elementor-widget-container&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-01e1efc\" data-id=\"01e1efc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f64be36 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"f64be36\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/uk\/supporthub\/general\/safety-guideline\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"General Information\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/general\/safety-guideline\/\" >\n\t\t\t\t\t\t\tGeneral Information\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/general\/safety-guideline\/\">Operating Instructions and Troubleshooting Guides <\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-64e5832\" data-id=\"64e5832\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fabd81 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"9fabd81\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/uk\/supporthub\/home-charging\/how-to-use-app\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Humax EV Home Charging\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-list-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 480H48c-26.51 0-48-21.49-48-48V80c0-26.51 21.49-48 48-48h416c26.51 0 48 21.49 48 48v352c0 26.51-21.49 48-48 48zM128 120c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm288-136v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/home-charging\/how-to-use-app\" >\n\t\t\t\t\t\t\tHumax EV Home Charging\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/home-charging\/how-to-use-app\">Getting Started, Welcome<br> and User Guides<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-135877d\" data-id=\"135877d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f597eaf elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"f597eaf\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/uk\/supporthub\/ticket\/register\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Register Support Ticket\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-clipboard-check\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M336 64h-80c0-35.3-28.7-64-64-64s-64 28.7-64 64H48C21.5 64 0 85.5 0 112v352c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM192 40c13.3 0 24 10.7 24 24s-10.7 24-24 24-24-10.7-24-24 10.7-24 24-24zm121.2 231.8l-143 141.8c-4.7 4.7-12.3 4.6-17-.1l-82.6-83.3c-4.7-4.7-4.6-12.3.1-17L99.1 285c4.7-4.7 12.3-4.6 17 .1l46 46.4 106-105.2c4.7-4.7 12.3-4.6 17 .1l28.2 28.4c4.7 4.8 4.6 12.3-.1 17z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/ticket\/register\" >\n\t\t\t\t\t\t\tRegister Support Ticket\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/ticket\/register\">We're here to help <br> Mon - Fri 9am - 5:30pm<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-pa-eq-height=\"{&quot;targetType&quot;:&quot;widget&quot;,&quot;target&quot;:[&quot;.elementor-widget-icon-box .elementor-widget-container&quot;],&quot;trigger&quot;:&quot;load&quot;,&quot;enableOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;,&quot;widescreen&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;mobile_extra&quot;]}\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-cec16d7 premium-equal-height-yes elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cec16d7\" data-element_type=\"section\" data-settings=\"{&quot;premium_eq_height_switcher&quot;:&quot;yes&quot;,&quot;premium_eq_height_target&quot;:[&quot;.elementor-widget-icon-box .elementor-widget-container&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7c276a9\" data-id=\"7c276a9\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a674582 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"a674582\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"#faqs\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"General FAQs\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zM262.655 90c-54.497 0-89.255 22.957-116.549 63.758-3.536 5.286-2.353 12.415 2.715 16.258l34.699 26.31c5.205 3.947 12.621 3.008 16.665-2.122 17.864-22.658 30.113-35.797 57.303-35.797 20.429 0 45.698 13.148 45.698 32.958 0 14.976-12.363 22.667-32.534 33.976C247.128 238.528 216 254.941 216 296v4c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12v-1.333c0-28.462 83.186-29.647 83.186-106.667 0-58.002-60.165-102-116.531-102zM256 338c-25.365 0-46 20.635-46 46 0 25.364 20.635 46 46 46s46-20.636 46-46c0-25.365-20.635-46-46-46z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"#faqs\" >\n\t\t\t\t\t\t\tGeneral FAQs\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"#faqs\">Find out more about using Humax EV charging products<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7c523b4 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"7c523b4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-569c711 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"569c711\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"#\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Facebook ECORD Owners Group\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"#\" >\n\t\t\t\t\t\t\tFacebook ECORD Owners Group\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGet the conversation started at our owner's Facebook Group\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-935c037\" data-id=\"935c037\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e61a184 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"e61a184\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/uk\/supporthub\/installation-guide\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Installer Hub\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tools\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M501.1 395.7L384 278.6c-23.1-23.1-57.6-27.6-85.4-13.9L192 158.1V96L64 0 0 64l96 128h62.1l106.6 106.6c-13.6 27.8-9.2 62.3 13.9 85.4l117.1 117.1c14.6 14.6 38.2 14.6 52.7 0l52.7-52.7c14.5-14.6 14.5-38.2 0-52.7zM331.7 225c28.3 0 54.9 11 74.9 31l19.4 19.4c15.8-6.9 30.8-16.5 43.8-29.5 37.1-37.1 49.7-89.3 37.9-136.7-2.2-9-13.5-12.1-20.1-5.5l-74.4 74.4-67.9-11.3L334 98.9l74.4-74.4c6.6-6.6 3.4-17.9-5.7-20.2-47.4-11.7-99.6.9-136.6 37.9-28.5 28.5-41.9 66.1-41.2 103.6l82.1 82.1c8.1-1.9 16.5-2.9 24.7-2.9zm-103.9 82l-56.7-56.7L18.7 402.8c-25 25-25 65.5 0 90.5s65.5 25 90.5 0l123.6-123.6c-7.6-19.9-9.9-41.6-5-62.7zM64 472c-13.2 0-24-10.8-24-24 0-13.3 10.7-24 24-24s24 10.7 24 24c0 13.2-10.7 24-24 24z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/installation-guide\/\" >\n\t\t\t\t\t\t\tInstaller Hub\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"\/uk\/supporthub\/installer\/installation-guide\/\">Installation Support, Guides &amp; instruction<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-0974aba e-flex e-con-boxed e-con e-parent\" data-id=\"0974aba\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4b15e elementor-widget elementor-widget-menu-anchor\" data-id=\"1d4b15e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"faqs\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bdc044 elementor-widget elementor-widget-heading\" data-id=\"4bdc044\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6734906 elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"6734906\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"ufaqsw_container_style2 ufaqsw_faq_section_style2 ufaqsw_element_group_src\">\n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_2484\">Humax EV Home Charger<\/h2>\n\t\n\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_2484\"\n\t\t\taria-label=\"What is the meaning of the various colours on the light strip?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What is the meaning of the various colours on the light strip?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_2484\"\n\t\t>\n\t\t\t<ul>\n<li>Ready to charge: A green pulse every 3 seconds signifies that the charger is in standby mode and ready for use.<\/li>\n<li>Charging in Progress: A green blink occurring every second indicates that the electric vehicle (EV) is presently undergoing charging.<\/li>\n<li>Fully Charged: An unchanging, solid green light denotes that the EV battery has reached full charge.<\/li>\n<li>RFID Card Swipe: A yellow pulse indicates a successful swipe of an RFID card.<\/li>\n<li>Warning: A continuous yellow light is a warning signal. For troubleshooting guidance, consult the comprehensive user manual.<\/li>\n<li>Fault: A steady or blinking red light indicates a fault. Kindly reach out to our support team for assistance.<\/li>\n<\/ul>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_2484\"\n\t\t\taria-label=\"How long does it take to charge an electric vehicle?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How long does it take to charge an electric vehicle?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_2484\"\n\t\t>\n\t\t\t<p>The time required to charge an electric vehicle (EV) can vary significantly based on several factors. EVs can be charged at different levels: Level 1, Level 2, and Level 3 (DC fast charging). Level 1 charging, which uses a standard household outlet, is the slowest, while Level 3 DC fast charging is the fastest. Our home EV Charger, the ECORD, supports Level 2 charging.<\/p>\n<ul>\n<li>Level 1 charging can take several hours or more to fully charge an EV.<\/li>\n<li>Level 2 charging, commonly found at public charging stations or installed at homes, can provide a full charge in around 4 to 8 hours, depending on the factors mentioned above.<\/li>\n<li>Level 3 DC fast charging can provide an 80% charge in approximately 30 minutes, but this speed can vary based on the EV and charger compatibility.<\/li>\n<\/ul>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_3_2484\"\n\t\t\taria-label=\"What does a Standard installation include?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What does a Standard installation include?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_3_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_3_2484\"\n\t\t>\n\t\t\t<p>All our installation packages are based on an installation performed under normal and regular conditions, including the following:<\/p>\n<ul>\n<li>Fitting of the charger on a brick or plaster wall, or to another suitable permanent structure.<\/li>\n<li>Up to 4m\/7m metres of electrical cable depending on the required<\/li>\n<li>Fitting and testing of mandatory electrical protections, according to current regulations.<\/li>\n<li>An additional three-way consumer unit, if required.<\/li>\n<li>Installation of a Type C MCB, Type A RCD and SPD, in an RCBO enclosure, if required.<\/li>\n<li>Drilling of a suitable hole for passing a cable up to 20\u201d thick, if required.<\/li>\n<li>Small materials and fixings.<\/li>\n<li>Labour hours (depending on the rate applied).<\/li>\n<li>Travel costs from the installer\u2019s headquarters.<\/li>\n<li>Power Boost Meter or MID installation, if purchased with the charger.<\/li>\n<li>Electrical testing and certification of the charger and circuit.<\/li>\n<li>Demonstration of the charger functions and registration and demo of the app.<\/li>\n<\/ul>\n<p>But the following is not included:<\/p>\n<ul>\n<li>Registration of new meter\/supply or parking outside the building or the house.<\/li>\n<li>Adapting the installation to comply with current regulations (older non-standardised installations with no neutral or earth bonding, etc.)<\/li>\n<li>Any type of civil or ground works (trenches, ditches, channels, etc.) or associated ducting\/conduits.<\/li>\n<li>Masonry, paint or plumbing works.<\/li>\n<li>Any other item or work not specified.<\/li>\n<\/ul>\n<p>It is important to note that under no circumstances are any type of refurbishment or construction works included to facilitate installation. In case it is necessary, this will be quoted separately from the initial installation package ordered.<\/p>\n<p>22kW chargers \/ 3-phase installations will be subject to bespoke, open quotations provided by Humax. You must have 3 phase supply in order to power a 22kW charger.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_4_2484\"\n\t\t\taria-label=\"How does the Tariff Feature Work?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How does the Tariff Feature Work?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_4_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_4_2484\"\n\t\t>\n\t\t\t<p>The Tariff feature, specifically the multi-rate tariff mode, enables you to input your electricity tariff details. This mode ensures that your electric vehicle (EV) will only begin charging when you are on an off-peak rate, helping you save on charging costs. However, you still need to set a &#8220;ready time&#8221; to indicate when you want your car to start charging.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_5_2484\"\n\t\t\taria-label=\"What Does It Cost to Charge an Electric Vehicle?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What Does It Cost to Charge an Electric Vehicle?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_5_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_5_2484\"\n\t\t>\n\t\t\t<p>To calculate the cost of charging your EV, you can use the following formula:<\/p>\n<p><span style=\"font-size: 16px\">Cost = (Charging Power in kW) x (Charging Time in hours) x (Electricity Rate in \u00a3\/kWh)<\/span><\/p>\n<p>Keep in mind that this is a simplified calculation, and real-world costs can vary. Many EVs have built-in features or mobile apps that help you track and estimate charging costs based on your specific circumstances.<\/p>\n<p>In summary, the cost to charge an electric vehicle depends on electricity rates, charger efficiency, charging speed, battery capacity, location, time of charging, and renewable energy sources. It&#8217;s essential to consider these factors to get an accurate estimate of your EV charging costs.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_6_2484\"\n\t\t\taria-label=\"Can I lock my home EV charger when not charging to prevent any unauthorised usage?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">Can I lock my home EV charger when not charging to prevent any unauthorised usage?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_6_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_6_2484\"\n\t\t>\n\t\t\t<p>Our smart home EV chargers come equipped with built-in security features that allow you to control access through a smartphone app. This feature may include the ability to lock and unlock the charger remotely, set access codes, and monitor usage.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_7_2484\"\n\t\t\taria-label=\"What is Smart Charging?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What is Smart Charging?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_7_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_7_2484\"\n\t\t>\n\t\t\t<p>Smart Charging refers to an advanced technology that optimizes the charging process of electric vehicles (EVs) by integrating them with intelligent systems. Unlike traditional charging, which may consume electricity at a constant rate, smart charging involves adjusting the charging speed based on various factors. These factors can include electricity demand on the grid, time of day, energy prices, and the EV owner&#8217;s preferences.<\/p>\n<p>Smart charging systems enable EV owners to set charging schedules that align with off-peak electricity rates, helping them save on energy costs. Additionally, these systems can communicate with the grid to balance electricity consumption, which is especially valuable during peak demand periods. By optimizing charging patterns, smart charging contributes to more efficient energy use, reduced strain on the power grid, and increased integration of renewable energy sources.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_8_2484\"\n\t\t\taria-label=\"What type of connector do I need to charge in the UK?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What type of connector do I need to charge in the UK?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_8_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_8_2484\"\n\t\t>\n\t\t\t<p>In the United Kingdom, the most common connector type used for charging electric vehicles (EVs) is the Type 2 connector with the Type 2 (Mennekes) plug. This connector is often referred to as the &#8220;Type 2 Mode 3&#8221; connector. It is the standard for both Level 2 AC charging and Level 3 DC fast charging in the UK and across most of Europe.<\/p>\n<p>The Type 2 connector is compatible with a wide range of electric vehicles, including those from European manufacturers like BMW, Volkswagen, Mercedes-Benz, Audi, and many others. It is also used for charging at most public charging stations and home charging units in the UK.<\/p>\n<p>Here&#8217;s a brief description of the Type 2 connector:<\/p>\n<ul>\n<li>Connector Type: Type 2 (Mennekes) plug.<\/li>\n<li>Charging Levels: Type 2 connectors are used for both Level 2 AC charging (commonly 7-22 kW) and Level 3 DC fast charging (when combined with the appropriate pins).<\/li>\n<li>Common Use: Most electric vehicles available in the UK support Type 2 connectors, making it the primary choice for EV charging.<\/li>\n<li>Charging Stations: Public charging stations and many home charging units in the UK are equipped with Type 2 connectors.<\/li>\n<li>Keep in mind that while Type 2 is the most common connector type in the UK, the availability of charging stations with other connector types, such as CCS (Combined Charging System), CHAdeMO, and Tesla connectors, is also increasing. Some vehicles, especially those from manufacturers based outside of Europe, may come with different connector types and adapters to ensure compatibility with UK charging infrastructure.<\/li>\n<\/ul>\n<p>Before purchasing or using a charging station, it&#8217;s a good idea to check the compatibility of your EV and the charger, ensuring that you have the appropriate cables and adapters if needed. Most EVs sold in the UK are equipped with Type 2 charging ports, but it&#8217;s always best to confirm for your specific vehicle model.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_9_2484\"\n\t\t\taria-label=\"How do I connect my EV charger to Wi-Fi?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How do I connect my EV charger to Wi-Fi?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_9_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_9_2484\"\n\t\t>\n\t\t\t<p>Connecting your electric vehicle (EV) charger to Wi-Fi typically involves these steps:<\/p>\n<ol>\n<li>Prepare Your Network Details: Ensure you have the Wi-Fi network name (SSID) and password on hand.<\/li>\n<li>Access Charger Interface: Use the charger&#8217;s interface, often a smartphone app to initiate the connection process.<\/li>\n<li>Select Network: Find and select your Wi-Fi network from the available list on the charger&#8217;s interface.<\/li>\n<li>Enter Credentials: Enter your Wi-Fi network password using the charger&#8217;s interface. Double-check for accuracy.<\/li>\n<li>Connect: After entering the correct credentials, the charger will attempt to connect to your Wi-Fi network.<\/li>\n<li>Confirm Connection: The charger interface should display a confirmation message once it successfully connects to the Wi-Fi network.<\/li>\n<li>Test Connectivity: Confirm that the charger is connected by verifying any status lights on the charger or checking the charger&#8217;s app for connectivity indicators.<\/li>\n<li>Remote Access: Once connected, you can often monitor and control your EV charger remotely using the associated app.<\/li>\n<\/ol>\n<p>Please refer to your specific EV charger&#8217;s user manual for detailed instructions.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_10_2484\"\n\t\t\taria-label=\"How long does it take to install my charger?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How long does it take to install my charger?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_10_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_10_2484\"\n\t\t>\n\t\t\t<p>The duration of the installation process for your charger depends on the specific installation pack you require. Our Installation packs are designed with the following time allocations:<\/p>\n<p>Up to 10 meters pack: 4 hours<\/p>\n<p>Up to 15 meters pack: 5 hours<\/p>\n<p>Up to 25 meters pack: 6 hours<\/p>\n<p>Please note that these time estimates are provided as guidelines for your convenience. The actual installation time may vary based on factors such as site conditions and technical requirements.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_11_2484\"\n\t\t\taria-label=\"What is a Tethered or Untethered EV Charger?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What is a Tethered or Untethered EV Charger?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_11_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_11_2484\"\n\t\t>\n\t\t\t<p>A tethered EV charger and an untethered EV charger refer to two different types of electric vehicle charging stations, specifically regarding the connection between the charging cable and the charging unit itself. Here&#8217;s an explanation of each:<\/p>\n<ol>\n<li>Tethered EV Charger:A tethered EV charger, also known as an integrated or fixed cable charger, comes with a permanently attached charging cable. This means that the cable is physically connected to the charging station or wall-mounted unit and cannot be detached. To charge your electric vehicle, you simply plug the other end of the tethered cable into your vehicle&#8217;s charging port.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>Untethered EV Charger:An untethered EV charger, also known as a socketed charger or universal charger, does not have a permanently attached charging cable. Instead, it has a socket or receptacle where you can plug in different charging cables. To charge your electric vehicle, you need to provide your own charging cable, which typically comes with your vehicle. You plug one end of the cable into the charger&#8217;s socket and the other end into your vehicle&#8217;s charging port.<\/li>\n<\/ol>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_12_2484\"\n\t\t\taria-label=\"How do I charge instantly from my EV Charger? \"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How do I charge instantly from my EV Charger? <\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_12_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_12_2484\"\n\t\t>\n\t\t\t<ol>\n<li>Plug and Charge:Simply plug the charging cable into your EV to start charging. To stop charging, use your car to unlock the charger cable from the EV and unplug.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>RFID Card:Alternatively, activate the charger from the unit by swiping the RFID card over the reader indicator. To stop charging, simply swipe over the reader indicator again. A yellow pulse indicates a successful card swipe.<\/li>\n<\/ol>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_13_2484\"\n\t\t\taria-label=\"How long is the cable on a tethered unit of my EV charger?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How long is the cable on a tethered unit of my EV charger?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_13_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_13_2484\"\n\t\t>\n\t\t\t<p>If your electric vehicle (EV) charger specifies that it has two cable options of 4 meters (approximately 13 feet) and 7 meters (approximately 23 feet), then you have a choice between these two cable lengths for the tethered unit of your EV charger. You can select the cable length that best suits your charging needs and the proximity of your charging port to your vehicle&#8217;s parking location. When determining the suitable cable length for your electric vehicle (EV) charger, it&#8217;s essential to consider &#8216;usable&#8217; length of the cable. The &#8216;usable&#8217; length refers to the length of the cable that can comfortably reach your vehicle&#8217;s charging port without being pulled tight in the air or creating excessive tension.<\/p>\n<p>In practice, it&#8217;s advisable to select a cable length that ensures the cable comfortably trails on the ground rather than being stretched tightly in the air. This not only prevents unnecessary strain on the cable but also reduces the risk of wear and tear over time.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_14_2484\"\n\t\t\taria-label=\"My EV charger is no longer online, preventing me from establishing a connection. How should I proceed?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">My EV charger is no longer online, preventing me from establishing a connection. How should I proceed?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_14_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_14_2484\"\n\t\t>\n\t\t\t<p>You should start by resetting the charger. To do this, simply power the unit down for at least 10 seconds and then switch the power back on. Once you&#8217;ve done this, the unit will reboot and should come back online within 5-6 minutes. If you&#8217;ve tried this and are still experiencing issues with connectivity, please contact our support team for remote assistance, as this could potentially be related to a software issue.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_15_2484\"\n\t\t\taria-label=\"Can I install an electric vehicle charger in a rental property?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">Can I install an electric vehicle charger in a rental property?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_15_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_15_2484\"\n\t\t>\n\t\t\t<p>If you are living in a privately owned property, obtaining permission to install an electric vehicle charger is generally not required, unless you are not the property owner. However, if you are residing in a rental property, you must seek permission from your landlord before proceeding with the installation of an EV charge point. Also, should your property be grade listed or in a conservation area certain permissions apply.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_16_2484\"\n\t\t\taria-label=\"Is it advisable to install an electric vehicle charger on my own, or should I seek professional assistance?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">Is it advisable to install an electric vehicle charger on my own, or should I seek professional assistance?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_16_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_16_2484\"\n\t\t>\n\t\t\t<p>Considering legal regulations that mandate compliance with safety standards, it is crucial to emphasize that home electric vehicle charger installations must be carried out by licensed professional electricians in accordance with the BS7671 code and the Code of Practice for Electric Vehicle Charging Equipment Installation. Given the technical complexity and potential safety risks associated with working with electricity, it is strongly advised to engage a qualified and certified professional for the installation of an electric vehicle charger.<\/p>\n<p><a href=\"https:\/\/niceic.com\/find-a-tradesperson\/?gclid=Cj0KCQjw1OmoBhDXARIsAAAYGSEMuXJM98Igy_mzym_SrqKgM1CXFxjXj-LGAISxircf0HOWvtxs5SgaAmDpEALw_wcB\" target=\"_blank\" rel=\"noopener\">Find an electrician<\/a><\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_17_2484\"\n\t\t\taria-label=\"What should I do if I cannot use Humax ECORD app to stop charging?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What should I do if I cannot use Humax ECORD app to stop charging?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_17_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_17_2484\"\n\t\t>\n\t\t\t<p>If you use RFID to start charging, you can only use the same RFID to stop charging. Similarly, if you use ECORD app to start charging, you can only use the app to stop charging. The charger may drop network connection, or it has a very poor network. So please make sure the charger always has a good network connection.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_18_2484\"\n\t\t\taria-label=\"What should I do if I cannot search the hotspot of the charger?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What should I do if I cannot search the hotspot of the charger?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_18_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_18_2484\"\n\t\t>\n\t\t\t<p>After the charger is powered on, its hotspot will automatically disable itself 15 minutes later. To access the hotspot, please follow these steps:<\/p>\n<ol>\n<li>Power off the charger.<\/li>\n<li>Power it back on.<\/li>\n<li>Look for the hotspot, which will start with &#8220;SN1005&#8230;&#8221;<\/li>\n<\/ol>\n<p>If you&#8217;re still unable to find the hotspot, regardless of what you do, there may be an issue with the communication board. In that case, it&#8217;s recommended to contact our support team for further assistance.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_19_2484\"\n\t\t\taria-label=\"What should I do if I forget the pin code?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What should I do if I forget the pin code?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_19_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_19_2484\"\n\t\t>\n\t\t\t<p>If you&#8217;ve forgotten the pin code for your device, there are two ways to retrieve it:<\/p>\n<ol>\n<li>Check the User Manual: The pin code can be found on the last page of the user manual that came with your device.<\/li>\n<li>Contact Support: If you can&#8217;t locate the pin code in the manual, you can contact our support team and provide them with the Serial Number (SN) of your device. They will be able to generate a new pin code for you.<\/li>\n<\/ol>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_20_2484\"\n\t\t\taria-label=\"What is the right to cancel my order?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What is the right to cancel my order?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_20_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_20_2484\"\n\t\t>\n\t\t\t<p>We provide a 14-day returns policy starting from the date you receive your item. To qualify for a refund, the item must be in pristine condition with its original undamaged packaging. Customers are responsible for covering and arranging the return shipping costs.<\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_21_2484\"\n\t\t\taria-label=\"How can I cancel my order?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How can I cancel my order?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_21_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_21_2484\"\n\t\t>\n\t\t\t<p>To cancel the contract, inform us of your decision via a clear statement (e.g., a letter sent by post or email) using the contact details below:<\/p>\n<ul>\n<li><strong>Email:<\/strong>\u00a0<a href=\"mailto:uk.support@humaxcharging.com\">uk.support@humaxcharging.com<\/a><\/li>\n<li><strong>Phone:<\/strong>\u00a00344 318 8800<\/li>\n<li><strong>Address:<\/strong>\u00a0HUMAX Electronics Co. Ltd, Mille Building, 1000 Great West Road, Brentford, London, TW8 9DW<\/li>\n<\/ul>\n<p>You may use the model cancellation form provided, but it is not mandatory.<\/p>\n<p><a href=\"https:\/\/humaxcharging.com\/uk\/supporthub\/model-cancellation-form\/\">https:\/\/humaxcharging.com\/uk\/supporthub\/model-cancellation-form\/<\/a><\/p>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_22_2484\"\n\t\t\taria-label=\"How do I return products?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">How do I return products?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_22_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_22_2484\"\n\t\t>\n\t\t\t<p>If you have received products and for any reason have changed your mind, you are welcome to return them without undue delay and no later than 14 days from the day of the receipt of your product. Customers are responsible for the cost of returning the products by recorded delivery mail.<\/p>\n<ul>\n<li><strong>Return Address:<\/strong>\u00a0HUMAX Electronics Co. Ltd, Mille Building, 1000 Great West Road, Brentford, London, TW8 9DW<\/li>\n<li><strong>Condition of Returned Products:<\/strong>\u00a0You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.<\/li>\n<\/ul>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_23_2484\"\n\t\t\taria-label=\"What should I do if my product is faulty?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\">What should I do if my product is faulty?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_23_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_23_2484\"\n\t\t>\n\t\t\t<p>If you find that your product is faulty, please contact our support team using the contact details provided below in section 7. Under the Consumer Rights Act 2015, you have key legal rights including:<\/p>\n<ul>\n<li>The right to a repair or replacement if the product is faulty or not as described.<\/li>\n<li>If a repair or replacement is not possible or fails, you have the right to a refund or price reduction. In the case of a faulty product, Humax will bear the cost of postage. Please note: the product has to be returned in full in its original package.<\/li>\n<\/ul>\n\t\t<\/section>\n\t<\/div>\n\t\t\t<div class=\"ufaqsw_faq_style2 ufaqsw_toggle_default_2484 ufaqsw_element_src\">\n\t\t<div class=\"ufaqsw_box_style2 ufaqsw-title-name-default_2484 ufaqsw-toggle-title-area-default_2484\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_24_2484\"\n\t\t\taria-label=\" Are there any additional charges for cancellations or rescheduling?\"\n\t\t>\n\t\t\t\t<span>\n\t\t\t\t\t<i class=\"fa fa fa-plus\" ><\/i>\n\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style2\" ><\/i>\n\t\t\t\t<\/span>\n\t\t\t\t&nbsp;&nbsp;<span class=\"ufaqsw_faq_question_src\"> Are there any additional charges for cancellations or rescheduling?<\/span>\n\t\t<\/div>\n\t\t<section class=\"ufaqsw_draw_style2 ufaqsw-toggle-inner-default_2484 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_24_2484\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_24_2484\"\n\t\t>\n\t\t\t<ul>\n<li>Cancellation or rescheduling of installation with less than 2 working days&#8217; notice: \u00a340<\/li>\n<li>Customer not present or unable to access the premises on the installation date: \u00a340<\/li>\n<li>Failure to schedule installation within 3 months of order confirmation: May result in increased installation cost at the current rates<\/li>\n<\/ul>\n\t\t<\/section>\n\t<\/div>\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Us Sales Information 0333 577 7545 sales@humaxcharging.com Customer Support &amp; Technical Help 0344 318 8800 uk.support@humaxcharging.com Support Hub Welcome to the Humax EV Charging Support Hub. Here you can &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/humaxcharging.com\/uk\/?p=2484\"> <span class=\"screen-reader-text\">Humax EV Home Charger<\/span> Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3773","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Hub - HUMAX EV Charging - UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/humaxcharging.com\/uk\/supporthub\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Hub - HUMAX EV Charging - UK\" \/>\n<meta property=\"og:description\" content=\"Contact Us Sales Information 0333 577 7545 sales@humaxcharging.com Customer Support &amp; Technical Help 0344 318 8800 uk.support@humaxcharging.com Support Hub Welcome to the Humax EV Charging Support Hub. 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