{"id":17063,"date":"2025-06-03T16:58:47","date_gmt":"2025-06-03T15:58:47","guid":{"rendered":"https:\/\/humaxcharging.com\/uk\/?page_id=17063"},"modified":"2026-01-27T06:54:12","modified_gmt":"2026-01-27T06:54:12","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/humaxcharging.com\/uk\/resources\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t
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Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sales Information<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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sales@humaxcharging.com<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customer Support &\nTechnical Help<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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uk.support@humaxcharging.com<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Support Hub<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to the Humax EV Charging Support Hub. Here you can find useful resources to help you get started and learn more.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGeneral Information\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOperating Instructions, Product Specification\nand Declaration of Conformity <\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tGetting Started, FAQ, Welcome
and User Guides<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRegister Support Ticket\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWe're here to help
Mon - Fri 9am - 5:30pm<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGeneral FAQs\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFind out more about using Humax EV charging products<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tInstaller Hub\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tInstallation Support, Guides & Instruction<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tApp Guide \t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tUser & Installer App Guide <\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGeneral FAQs\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFind out more about using Humax EV charging products<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFacebook ECORD Owners Group\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tGet the conversation started at our owner's Facebook Group\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tInstallation Support, Guides & instruction<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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General FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OZEV Grant<\/h2>\n\t\n\t\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tDo Humax ECORD chargers qualify for the OZEV grant?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Humax ECORD chargers are designed to meet the technical requirements of the OZEV grant. Final eligibility depends on the installation meeting OZEV criteria and must be confirmed by an\u00a0OZEV-authorised installer.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tHow do I apply for the OZEV grant?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Customers do not apply directly.
\nThe application is submitted by an OZEV-authorised installer as part of the installation process.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tCan I apply for the grant after installation?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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No. The OZEV grant must be applied for before or during installation.
\nInstallations completed without an OZEV-authorised installer are not eligible.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhere can I find more information about the OZEV grant?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Up-to-date information is available on the UK government website:
\nhttps:\/\/www.gov.uk\/guidance\/electric-vehicle-chargepoint-grants<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Charging & Usage<\/h2>\n\t\n\t\n\t\t
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Charging time depends on the charger power, vehicle, and battery size.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 1 (standard socket):\u00a0Several hours or more<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 2 (home chargers, including Humax ECORD):\u00a0Typically 4\u20138 hours<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 DC fast charging:\u00a0Around 80% charge in approximately 30 minutes (vehicle dependent)<\/p>\n

Humax ECORD chargers support\u00a0Level 2 AC charging.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tHow do I start charging immediately?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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You can start charging in two ways:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Plug & Charge:\u00a0Plug the cable into your vehicle to start charging automatically<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 RFID Card:\u00a0Swipe the RFID card on the charger to start or stop charging<\/p>\n

A yellow pulse indicates a successful RFID swipe.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tCan I lock my charger to prevent unauthorised use?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Yes. Humax smart chargers allow access control via the app, including locking\/unlocking the charger and monitoring usage.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t

Smart Features<\/h2>\n\t\n\t\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat is Smart Charging?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

Smart Charging allows your charger to optimise charging based on factors such as electricity tariffs, time of day, and user preferences.
\nThis helps reduce charging costs, balance grid demand, and support the use of renewable energy.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tHow does the tariff feature work?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

The tariff feature allows you to enter your electricity tariff details.
\nCharging will only start during off-peak periods, based on your settings.
\nYou must also set a \u201cready time\u201d to indicate when your vehicle needs to be charged by.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t

Installation<\/h2>\n\t\n\t\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat does a standard installation include?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

A standard installation typically includes:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Mounting the charger on a suitable wall or permanent structure<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to the specified cable length (depending on the selected installation pack)<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Installation and testing of required electrical protections<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Additional consumer unit or RCBO enclosure if required<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electrical testing, certification, and commissioning<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 App registration and a basic user demonstration<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Labour and travel costs from the installer\u2019s base<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat is not included in a standard installation?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

The following are not included and may require a separate quotation:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Civil or ground works (trenches, ducts, channels)<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Masonry, painting, or plumbing work<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electrical upgrades to non-compliant or outdated installations<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 New electricity supply or meter registration<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Any refurbishment or construction work<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat about 22kW or three-phase installations?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

22kW chargers require a three-phase electricity supply.
\nThese installations are subject to bespoke quotations.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tHow long does installation take?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

Estimated installation times:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to 10 m cable pack: approx. 4 hours<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to 15 m cable pack: approx. 5 hours<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to 25 m cable pack: approx. 6 hours<\/p>\n

Actual times may vary depending on site conditions.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t

Charger Types & Compatibility<\/h2>\n\t\n\t\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat type of connector is used in the UK?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

Most EVs in the UK use the Type 2 (Mennekes) connector, which is standard across the UK and Europe for AC charging.
\nHumax ECORD chargers are compatible with Type 2 vehicles.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat is the difference between tethered and untethered chargers?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Tethered charger:\u00a0Comes with a fixed charging cable attached<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Untethered charger:\u00a0Has a socket only; you use your own charging cable<\/p>\n

Both options provide the same charging performance.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t

Connectivity & App<\/h2>\n\t\n\t\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tHow do I connect my charger to Wi-Fi?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

Use the Humax app to select your Wi-Fi network and enter the password.
\nOnce connected, you can monitor and control the charger remotely.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tMy charger is offline. What should I do?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

1.\u00a0\u00a0\u00a0 Power the charger off for at least 10 seconds<\/p>\n

2.\u00a0\u00a0\u00a0 Power it back on and allow up to 5\u20136 minutes to reconnect<\/p>\n

3.\u00a0\u00a0\u00a0 If the issue persists, contact customer support for assistance<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat should I do if I cannot find the charger hotspot?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

The charger hotspot is only available for\u00a015 minutes after power-up.
\nTo access it:<\/p>\n

1.\u00a0\u00a0\u00a0 Power the charger off<\/p>\n

2.\u00a0\u00a0\u00a0 Power it back on<\/p>\n

3.\u00a0\u00a0\u00a0 Look for a hotspot starting with the charger serial number<\/p>\n

If the hotspot still does not appear, please contact support.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tWhat if I forget my PIN code?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The PIN code is printed on the last page of the user manual<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If unavailable, contact support with your charger serial number to request a reset<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t

Property & Permissions<\/h2>\n\t\n\t\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tCan I install a charger in a rental property?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

If you are not the property owner, you must obtain landlord permission before installation.
\nAdditional permissions may be required for listed buildings or conservation areas.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\tCan I install the charger myself?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t

No. EV chargers must be installed by a qualified electrician in accordance with BS7671 and the Code of Practice for EV Charging Equipment Installation.
\nSelf-installation is not permitted and may invalidate the warranty.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Contact Us Sales Information 0333 577 7545 sales@humaxcharging.com Customer Support & Technical Help 0344 318 8800 uk.support@humaxcharging.com Support Hub Welcome to the Humax EV Charging Support Hub. Here you can …<\/p>\n

Property & Permissions<\/span> Read More<\/a><\/p>\n","protected":false},"author":24,"featured_media":0,"parent":12383,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-17063","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Support - HUMAX EV Charging - UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/humaxcharging.com\/uk\/resources\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support - HUMAX EV Charging - UK\" \/>\n<meta property=\"og:description\" content=\"Contact Us Sales Information 0333 577 7545 sales@humaxcharging.com Customer Support & Technical Help 0344 318 8800 uk.support@humaxcharging.com Support Hub Welcome to the Humax EV Charging Support Hub. 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