{"id":21585,"date":"2026-01-27T04:07:47","date_gmt":"2026-01-27T04:07:47","guid":{"rendered":"https:\/\/humaxcharging.com\/uk\/?post_type=docs&#038;p=21585"},"modified":"2026-01-27T05:19:22","modified_gmt":"2026-01-27T05:19:22","password":"","slug":"eq7-faq","status":"publish","type":"docs","link":"https:\/\/humaxcharging.com\/uk\/supporthub\/eq7-faq\/","title":{"rendered":"EQ7 FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. <strong>Installation<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Can anyone install the ECORD charger?<\/summary>\n<p>No. The ECORD charger must be installed by a&nbsp;qualified and registered electrician.<br>Installation by an unqualified person may present safety risks and could invalidate the product warranty.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Can the charger be installed indoors and outdoors?<\/summary>\n<p>Yes. The ECORD charger is suitable for both indoor and outdoor installation.<br>The charger enclosure is rated IP65 and the vehicle connector is rated IP55.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Is there a recommended installation height?<\/summary>\n<p>Yes. The charger should be installed at a height of approximately&nbsp;0.5 m to 1.5 m above ground level.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Can extension cables or adapters be used?<\/summary>\n<p>No. The use of extension cables or conversion adapters is not permitted, as this may compromise safety and compliance.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. <strong>Electrical and Safety<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Is a separate RCD or RCBO required?<\/summary>\n<p>Yes. A suitable RCD\/RCBO protection device must be installed in the consumer unit.<br>This will be selected and installed by the electrician according to local regulations and site conditions.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. The trip switch keeps turning off and will not reset. <\/summary>\n<p>This issue can occur when the charger is installed on a&nbsp;B32 type RCD\/RCBO.<br>EV charging is a&nbsp;continuous high-current load, and a B32 breaker may operate close to its rated limit for extended periods, which can cause it to trip repeatedly.<br>For this reason, the Humax ECORD charger is generally recommended to be installed on a&nbsp;C40 type RCBO.<br>If this issue occurs, please ask your installer to&nbsp;review the circuit breaker specification and assess whether changing from B32 to C40 is appropriate&nbsp;for your installation.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. What safety protections are built into the charger?<\/summary>\n<p>The ECORD charger includes multiple built-in safety protections, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic disconnection in case of electrical faults<\/li>\n\n\n\n<li>DC leakage current protection<\/li>\n\n\n\n<li>Overcurrent, overvoltage, and frequency protection<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. <strong>Commissioning<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. What is commissioning?<\/summary>\n<p>Commissioning is the final step of installation. It connects the charger to the Humax system and enables smart features such as scheduled charging, energy monitoring, and app control.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Who carries out commissioning?<\/summary>\n<p>Commissioning is carried out by the installer after installation is complete.<br>Customers cannot commission the charger themselves.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. <strong>Wi-Fi and Network<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Does the charger need to be connected to Wi-Fi?<\/summary>\n<p>Yes. A Wi-Fi connection is required to use smart features such as app control, scheduling, and usage monitoring.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. What should I do if Wi-Fi connection is unstable?<\/summary>\n<p>If the Wi-Fi signal is weak, the charger may go offline.<br>Please check the distance to the router and consider using a Wi-Fi extender or improving signal coverage.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">5. <strong><strong>Using the Charger<\/strong><\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. What charging modes are available?<\/summary>\n<p>The ECORD charger supports the following modes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plug &amp; Charge:&nbsp;Charging starts automatically when the cable is connected<\/li>\n\n\n\n<li>App or RFID:&nbsp;Charging is started and stopped using the app or an RFID card<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Does RFID charging require an internet connection?<\/summary>\n<p>Yes. RFID charging requires the charger to be connected to the internet so it can securely verify the request.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. Can I schedule charging for off-peak hours?<\/summary>\n<p>Yes. Off-peak charging is supported and can be configured in the app.<br>A default overnight charging schedule may already be set and can be adjusted at any time.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. What should I do if I forget the pin code?<\/summary>\n<p>If you&#8217;ve forgotten the pin code for your device, there are two ways to retrieve it:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check the User Manual: The pin code can be found on the last page of the user manual that came with your device.<\/li>\n\n\n\n<li>Contact Support: If you can&#8217;t locate the pin code in the manual, you can contact our support team and provide them with the Serial Number (SN) of your device. They will be able to generate a new pin code for you.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">6. <strong>LED Status Indicators<\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. What is the meaning of the various colours on the light strip?<\/summary>\n<ul class=\"wp-block-list\">\n<li>Ready to charge: A green pulse every 3 seconds signifies that the charger is in standby mode and ready for use.<\/li>\n\n\n\n<li>Charging in Progress: A green blink occurring every second indicates that the electric vehicle (EV) is presently undergoing charging.<\/li>\n\n\n\n<li>Fully Charged: An unchanging, solid green light denotes that the EV battery has reached full charge.<\/li>\n\n\n\n<li>RFID Card Swipe: A yellow pulse indicates a successful swipe of an RFID card.<\/li>\n\n\n\n<li>Warning: A continuous yellow light is a warning signal. For troubleshooting guidance, consult the comprehensive user manual.<\/li>\n\n\n\n<li>Fault: A steady or blinking red light indicates a fault. Kindly reach out to our support team for assistance.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Q. The red light is on or flashing.<\/summary>\n<p>This indicates that an electrical protection has been activated.<br>Please switch the charger off and back on again. If the issue continues, contact the Support Hub or customer service.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">General FAQs <\/h1>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ufaqsw_container_default ufaqsw_container_default_21466 ufaqsw_element_group_src\"> \n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_21466\">OZEV Grant<\/h2>\n\t\n\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21466 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21466\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_21466\"\n\t\t\taria-label=\"Do Humax ECORD chargers qualify for the OZEV grant?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21466\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">Do Humax ECORD chargers qualify for the OZEV grant?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21466 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_21466\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_21466\"\n\t\t\t>\n\t\t\t<p>Humax ECORD chargers are designed to meet the technical requirements of the OZEV grant. Final eligibility depends on the installation meeting OZEV criteria and must be confirmed by an\u00a0OZEV-authorised installer.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21466 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21466\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_21466\"\n\t\t\taria-label=\"How do I apply for the OZEV grant?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21466\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">How do I apply for the OZEV grant?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21466 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_21466\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_21466\"\n\t\t\t>\n\t\t\t<p>Customers do not apply directly.<br \/>\nThe application is submitted by an OZEV-authorised installer as part of the installation process.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21466 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21466\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_3_21466\"\n\t\t\taria-label=\"Can I apply for the grant after installation?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21466\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">Can I apply for the grant after installation?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21466 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_3_21466\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_3_21466\"\n\t\t\t>\n\t\t\t<p>No. The OZEV grant must be applied for before or during installation.<br \/>\nInstallations completed without an OZEV-authorised installer are not eligible.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21466 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21466\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_4_21466\"\n\t\t\taria-label=\"Where can I find more information about the OZEV grant?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21466\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">Where can I find more information about the OZEV grant?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21466 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_4_21466\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_4_21466\"\n\t\t\t>\n\t\t\t<p>Up-to-date information is available on the UK government website:<br \/>\n<a href=\"https:\/\/www.gov.uk\/guidance\/electric-vehicle-chargepoint-grants\" target=\"_blank\" rel=\"noopener\">https:\/\/www.gov.uk\/guidance\/electric-vehicle-chargepoint-grants<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ufaqsw_container_default ufaqsw_container_default_21468 ufaqsw_element_group_src\"> \n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_21468\">Charging &#038; Usage<\/h2>\n\t\n\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21468 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21468\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_21468\"\n\t\t\taria-label=\"How long does it take to charge an electric vehicle?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21468\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">How long does it take to charge an electric vehicle?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21468 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_21468\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_21468\"\n\t\t\t>\n\t\t\t<p>Charging time depends on the charger power, vehicle, and battery size.<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 1 (standard socket):\u00a0Several hours or more<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 2 (home chargers, including Humax ECORD):\u00a0Typically 4\u20138 hours<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 DC fast charging:\u00a0Around 80% charge in approximately 30 minutes (vehicle dependent)<\/p>\n<p>Humax ECORD chargers support\u00a0Level 2 AC charging.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21468 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21468\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_21468\"\n\t\t\taria-label=\"How do I start charging immediately?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21468\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">How do I start charging immediately?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21468 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_21468\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_21468\"\n\t\t\t>\n\t\t\t<p>You can start charging in two ways:<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Plug &amp; Charge:\u00a0Plug the cable into your vehicle to start charging automatically<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 RFID Card:\u00a0Swipe the RFID card on the charger to start or stop charging<\/p>\n<p>A yellow pulse indicates a successful RFID swipe.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21468 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21468\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_3_21468\"\n\t\t\taria-label=\"Can I lock my charger to prevent unauthorised use?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21468\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">Can I lock my charger to prevent unauthorised use?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21468 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_3_21468\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_3_21468\"\n\t\t\t>\n\t\t\t<p>Yes. Humax smart chargers allow access control via the app, including locking\/unlocking the charger and monitoring usage.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ufaqsw_container_default ufaqsw_container_default_21470 ufaqsw_element_group_src\"> \n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_21470\">Smart Features<\/h2>\n\t\n\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21470 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21470\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_21470\"\n\t\t\taria-label=\"What is Smart Charging?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21470\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What is Smart Charging?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21470 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_21470\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_21470\"\n\t\t\t>\n\t\t\t<p>Smart Charging allows your charger to optimise charging based on factors such as electricity tariffs, time of day, and user preferences.<br \/>\nThis helps reduce charging costs, balance grid demand, and support the use of renewable energy.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21470 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21470\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_21470\"\n\t\t\taria-label=\"How does the tariff feature work?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21470\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">How does the tariff feature work?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21470 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_21470\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_21470\"\n\t\t\t>\n\t\t\t<p>The tariff feature allows you to enter your electricity tariff details.<br \/>\nCharging will only start during off-peak periods, based on your settings.<br \/>\nYou must also set a \u201cready time\u201d to indicate when your vehicle needs to be charged by.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ufaqsw_container_default ufaqsw_container_default_21472 ufaqsw_element_group_src\"> \n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_21472\">Installation<\/h2>\n\t\n\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21472 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21472\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_21472\"\n\t\t\taria-label=\"What does a standard installation include?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21472\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What does a standard installation include?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21472 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_21472\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_21472\"\n\t\t\t>\n\t\t\t<p>A standard installation typically includes:<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Mounting the charger on a suitable wall or permanent structure<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to the specified cable length (depending on the selected installation pack)<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Installation and testing of required electrical protections<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Additional consumer unit or RCBO enclosure if required<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electrical testing, certification, and commissioning<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 App registration and a basic user demonstration<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Labour and travel costs from the installer\u2019s base<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21472 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21472\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_21472\"\n\t\t\taria-label=\"What is not included in a standard installation?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21472\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What is not included in a standard installation?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21472 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_21472\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_21472\"\n\t\t\t>\n\t\t\t<p>The following are not included and may require a separate quotation:<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Civil or ground works (trenches, ducts, channels)<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Masonry, painting, or plumbing work<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electrical upgrades to non-compliant or outdated installations<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 New electricity supply or meter registration<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Any refurbishment or construction work<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21472 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21472\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_3_21472\"\n\t\t\taria-label=\"What about 22kW or three-phase installations?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21472\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What about 22kW or three-phase installations?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21472 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_3_21472\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_3_21472\"\n\t\t\t>\n\t\t\t<p>22kW chargers require a three-phase electricity supply.<br \/>\nThese installations are subject to bespoke quotations.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21472 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21472\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_4_21472\"\n\t\t\taria-label=\"How long does installation take?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21472\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">How long does installation take?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21472 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_4_21472\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_4_21472\"\n\t\t\t>\n\t\t\t<p>Estimated installation times:<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to 10 m cable pack: approx. 4 hours<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to 15 m cable pack: approx. 5 hours<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Up to 25 m cable pack: approx. 6 hours<\/p>\n<p>Actual times may vary depending on site conditions.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ufaqsw_container_default ufaqsw_container_default_21474 ufaqsw_element_group_src\"> \n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_21474\">Charger Types &#038; Compatibility<\/h2>\n\t\n\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21474 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21474\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_21474\"\n\t\t\taria-label=\"What type of connector is used in the UK?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21474\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What type of connector is used in the UK?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21474 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_21474\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_21474\"\n\t\t\t>\n\t\t\t<p>Most EVs in the UK use the Type 2 (Mennekes) connector, which is standard across the UK and Europe for AC charging.<br \/>\nHumax ECORD chargers are compatible with Type 2 vehicles.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21474 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21474\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_21474\"\n\t\t\taria-label=\"What is the difference between tethered and untethered chargers?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21474\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What is the difference between tethered and untethered chargers?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21474 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_21474\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_21474\"\n\t\t\t>\n\t\t\t<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Tethered charger:\u00a0Comes with a fixed charging cable attached<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Untethered charger:\u00a0Has a socket only; you use your own charging cable<\/p>\n<p>Both options provide the same charging performance.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ufaqsw_container_default ufaqsw_container_default_21477 ufaqsw_element_group_src\"> \n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_21477\">Connectivity &#038; App<\/h2>\n\t\n\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21477 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21477\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_21477\"\n\t\t\taria-label=\"How do I connect my charger to Wi-Fi?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21477\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">How do I connect my charger to Wi-Fi?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21477 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_21477\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_21477\"\n\t\t\t>\n\t\t\t<p>Use the Humax app to select your Wi-Fi network and enter the password.<br \/>\nOnce connected, you can monitor and control the charger remotely.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21477 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21477\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_21477\"\n\t\t\taria-label=\"My charger is offline. What should I do?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21477\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">My charger is offline. What should I do?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21477 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_21477\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_21477\"\n\t\t\t>\n\t\t\t<p>1.\u00a0\u00a0\u00a0 Power the charger off for at least 10 seconds<\/p>\n<p>2.\u00a0\u00a0\u00a0 Power it back on and allow up to 5\u20136 minutes to reconnect<\/p>\n<p>3.\u00a0\u00a0\u00a0 If the issue persists, contact customer support for assistance<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21477 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21477\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_3_21477\"\n\t\t\taria-label=\"What should I do if I cannot find the charger hotspot?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21477\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What should I do if I cannot find the charger hotspot?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21477 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_3_21477\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_3_21477\"\n\t\t\t>\n\t\t\t<p>The charger hotspot is only available for\u00a015 minutes after power-up.<br \/>\nTo access it:<\/p>\n<p>1.\u00a0\u00a0\u00a0 Power the charger off<\/p>\n<p>2.\u00a0\u00a0\u00a0 Power it back on<\/p>\n<p>3.\u00a0\u00a0\u00a0 Look for a hotspot starting with the charger serial number<\/p>\n<p>If the hotspot still does not appear, please contact support.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21477 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21477\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_4_21477\"\n\t\t\taria-label=\"What if I forget my PIN code?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21477\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">What if I forget my PIN code?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21477 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_4_21477\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_4_21477\"\n\t\t\t>\n\t\t\t<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The PIN code is printed on the last page of the user manual<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If unavailable, contact support with your charger serial number to request a reset<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ufaqsw_container_default ufaqsw_container_default_21479 ufaqsw_element_group_src\"> \n\n\t\t\t<h2 class=\"ufaqsw_faq_title ufaqsw_faq_title_21479\">Property &#038; Permissions<\/h2>\n\t\n\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21479 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21479\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_1_21479\"\n\t\t\taria-label=\"Can I install a charger in a rental property?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21479\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">Can I install a charger in a rental property?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21479 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_1_21479\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_1_21479\"\n\t\t\t>\n\t\t\t<p>If you are not the property owner, you must obtain landlord permission before installation.<br \/>\nAdditional permissions may be required for listed buildings or conservation areas.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n\t\t<div class=\"ufaqsw_toggle_default ufaqsw_toggle_default_21479 ufaqsw_element_src\">\n\t\t\t<div class=\"ufaqsw-toggle-title-area-default ufaqsw-toggle-title-area-default_21479\"\n\t\t\trole=\"button\"\n\t\t\ttabindex=\"0\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"ufaqsw_faq_answer_2_21479\"\n\t\t\taria-label=\"Can I install the charger myself?\"\n\t\t\t>\n\t\t\t\t<div class=\"ufaqsw-title-name-default ufaqsw-title-name-default_21479\">\n\t\t\t\t\t<span class=\"ufaqsw-default-icon\">\n\t\t\t\t\t\t<i class=\"fa fa fa-plus\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<i class=\"fa fa fa-minus\" id=\"ufaqsw_other_style\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t<\/span>\t\t\t\t\n\t\t\t\t\t<span class=\"ufaqsw-default-title ufaqsw_faq_question_src\">Can I install the charger myself?<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ufaqsw-toggle-inner-default ufaqsw-toggle-inner-default_21479 ufaqsw_faq_answer_src\"\n\t\t\tid=\"ufaqsw_faq_answer_2_21479\"\n\t\t\taria-hidden=\"true\"\n\t\t\taria-labelledby=\"ufaqsw_faq_answer_2_21479\"\n\t\t\t>\n\t\t\t<p>No. EV chargers must be installed by a qualified electrician in accordance with BS7671 and the Code of Practice for EV Charging Equipment Installation.<br \/>\nSelf-installation is not permitted and may invalidate the warranty.<\/p>\n\t\t\t<\/div>\n\t\t<\/div><!-- END OF TOGGLE -->\n\n\t\t\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Installation 2. Electrical and Safety 3. Commissioning 4. Wi-Fi and Network 5. Using the Charger 6. LED Status Indicators General FAQs<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"doc_category":[129],"doc_tag":[],"class_list":["post-21585","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-04","word_count":784,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"humaxch","author_nicename":"humaxch","author_url":"https:\/\/humaxcharging.com\/uk\/author\/humaxch\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/humaxcharging.com\/uk\/supporthub-category\/faq\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>EQ7 FAQ - HUMAX EV Charging - UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/humaxcharging.com\/uk\/supporthub\/eq7-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EQ7 FAQ - HUMAX EV Charging - UK\" \/>\n<meta property=\"og:description\" content=\"1. 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