{"id":21220,"date":"2026-01-19T08:48:50","date_gmt":"2026-01-19T08:48:50","guid":{"rendered":"https:\/\/humaxcharging.com\/uk\/?post_type=docs&p=21220"},"modified":"2026-01-19T08:48:51","modified_gmt":"2026-01-19T08:48:51","password":"","slug":"help-and-feedback","status":"publish","type":"docs","link":"https:\/\/humaxcharging.com\/uk\/supporthub\/help-and-feedback\/","title":{"rendered":"Help and Feedback"},"content":{"rendered":"\n

Screen Overview<\/h2>\n\n\n\n

This is a support center where you can solve questions arising during app usage through FAQ or leave 1:1 inquiries to the customer center.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Feature Details<\/h2>\n\n\n\n
    \n
  1. FAQ Search<\/strong>
    Location: Search bar at top of screen
    Functionality: You can quickly find curious contents by entering keywords. Related questions are recommended in real-time when entering search terms.
    Notes: 1:1 inquiry button is provided at the bottom of the screen, and you can inquire about problems that cannot be solved through FAQ.
    <\/li>\n\n\n\n
  2. Category Filter<\/strong>
    Location: Below search bar
    Functionality: You can view related FAQ contents by collecting them by selecting a specific category.
    <\/li>\n\n\n\n
  3. FAQ List
    <\/strong>Location: Center of screen
    Functionality: Frequently asked questions are displayed in list form. Tapping an item expands the answer content.
    <\/li>\n\n\n\n
  4.  1:1 Inquiry Button<\/strong>
    Location: Button at bottom of screen
    Functionality: For problems not solved by FAQ, you can request help directly through 1:1 inquiry. Pressing the button moves to My Inquiry History screen.
    Notes: If there are no 1:1 inquiries, you can register inquiry content immediately. If there is existing inquiry content, inquiry history screen is provided.
    <\/li>\n\n\n\n
  5. Inquiry History<\/strong>
    Location: 1:1 Inquiry Screen
    Functionality: Check past written inquiry history and answer status. Pending or answered status information is provided depending on answer completion status.
    <\/li>\n\n\n\n
  6. Register Inquiry<\/strong>
    Location: Button at bottom of Inquiry History screen
    Functionality: You can write a new inquiry. Enter inquiry type (Category), title (Title), content (Content), and you can attach images and charging history.<\/li>\n<\/ol>\n\n\n\n
    <\/div>\n\n\n\n

    Specific Scenarios<\/h2>\n\n\n\n
      \n
    • Inquiry Answer Registration Complete<\/strong>
      When an answer to the inquiry registered by the user is completed, an inquiry answer registration completion mail is sent via email.
      \u2192 The sent email contains only content (text), and attached images can be checked in the app.<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

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Feature Details Specific Scenarios<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"doc_category":[120],"doc_tag":[],"class_list":["post-21220","docs","type-docs","status-publish","hentry","doc_category-mx7"],"year_month":"2026-04","word_count":267,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"humaxch","author_nicename":"humaxch","author_url":"https:\/\/humaxcharging.com\/uk\/author\/humaxch\/"},"doc_category_info":[{"term_name":"MX7","term_url":"https:\/\/humaxcharging.com\/uk\/supporthub-category\/mx7\/"}],"doc_tag_info":[],"yoast_head":"\nHelp and Feedback - HUMAX EV Charging - UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/humaxcharging.com\/uk\/supporthub\/help-and-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help and Feedback - HUMAX EV Charging - UK\" \/>\n<meta property=\"og:description\" content=\"Screen Overview This is a support center where you can solve questions arising during app usage through FAQ or leave 1:1 inquiries to the customer center. 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